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People Picker in document panel in Word/Excel can not resolve user

Jan 31, 2014 at 2:59 PM
I am not able to resolve the user name in the people picker in the document properties panel in Word/Excel. It is possible to search for users, but the username is not resolved when a user is selected. Onle the accountname is displayed.

According to the ULS logs on the server the search.asmx service has invoked the LDAPCP provider and the user is logged as found. When using fiddler, to debug the response message from the service, the user data elements are not populated and the xml element for the userid is returing -1 indicating that user could not be resolved by accountName.

Has anyone had the same problem or can provide a solution?